arms and the bank i sing

[jazzfish]

Not awesome: checking your account balance online and finding two charges you don't recognise (I don't use Skype, and I think I bought something through Plimus once years ago, probably Spectromancer).

Not awesome: leaving for Origins in five days without an ATM card, because I had to cancel this one and the new one might get here on Wednesday if I'm lucky.

Awesome: USAA's customer service, who basically said "Well, that sucks. Looks like it's just your debit card, so at least you don't have to close the checking account. Go get some cash out of an ATM and call us back to cancel the card, and we'll kill those pending charges and start a fraud investigation."

At least it's Friday.

Comments

[tulip-tree.livejournal.com]

That sucks! USAA does have the best customer service, though. It's nice to see that they were so practical, suggesting that you go get cash before they canceled the card.

They were really helpful when we moved here, too. We needed cash for a deposit on an apartment and didn't plan ahead - we didn't realize how hard it would be to get substantial amounts of cash here. (Canada has very strict money laundering laws, to the point of ridiculousness sometimes, but that's another story.) After visiting several banks and trying everything we could think of, we finally discovered that it was just a matter of calling USAA and asking for a temporary increase to our ATM withdrawal limit. They rock.

[jazzfish]

They totally do. (And I shall take this as a cautionary tale. :)